Get an objective view of how customers feel right now across recent feedback.
Judging the mood of recent feedback manually is slow and subjective.
Chattermill scores sentiment across recent feedback, giving an objective view of how customers feel right now. You can drill into negative sentiment to see the topics involved, compare against the previous period, and note any shift worth acting on.
Replace manual feedback review with an evidence-based customer-health summary.
Give management an evidence-based view of complaint drivers without manual compilation.
Show which issues most drive customers to leave so fixes target what matters.
Open the sentiment overview for the recent period.
Review the balance of positive, neutral, and negative feedback.
Drill into negative sentiment to see the topics involved.
Compare against the previous period.
Note any shift worth acting on.
You open the sentiment overview for the recent period and see the balance of positive, neutral, and negative feedback. You drill into the negative segment and find the topics involved. You compare against the previous period and notice a shift in negative sentiment. You note this shift for further investigation.
Show the sentiment breakdown of recent feedback, the topics behind negative sentiment, and how sentiment compares to the previous period.
See whether an issue is improving after a fix or getting worse.
Surface negative sentiment and churn signals tied to specific customers.